FAQ
Payment Options in the Webshop
All prices of products sold via https://eqlipses.com/ are inclusive of VAT.
How can I pay in the webshop?
You can choose from multiple payment methods at Eqlipses. We offer the following payment options in the webshop:
- Pay with Bancontact
- Pay with Apple Pay
- Pay with Google Pay
Pay with Shop Pay - Pay with Credit Card (American Express, MasterCard, Maestro, and VISA)
- Pay with Sofort Banking
How can I pay with a Credit Card? You can pay for your order in the webshop using the following credit cards: VISA, American Express, and MasterCard. When choosing this payment method, enter the credit card number, the exact name on the card, the expiration date, and the 3-digit CVC code (the last three digits on the back of your card) on the payment page.
To protect your data, it is fully encrypted and sent via SSL servers, thus secured against third-party access. Your credit card payment is authorized at the time of the order. It is possible that contact will be made with the cardholder to prevent fraud.
The amount will only be charged after the order has been delivered. If it's not possible to deliver the entire order, only the amount for the part of the order that has actually been delivered will be charged.
Safe Payment
Is shopping at safe? Shopping at Eqlipses is very safe. To protect your data, it is fully encrypted and sent via SSL servers, thus secured against third-party access. This means that your personal information is encrypted and cannot be viewed by others.
We comply with all the rules of privacy legislation and all other legal requirements. And we never give your personal information to third parties without your permission.
Ordering
Will I receive a confirmation of my order? Every completed order is confirmed by email with an order confirmation.
What can I do if I encounter problems during payment? If it's not possible to proceed to payment, while you have already placed the product in your shopping cart and created an account, we advise you to clear your browser history (see the top right corner of the internet browser, history, clear history). After this, you can put the product back in your shopping cart and proceed to payment.
Can I cancel an order? This is only possible by emailing info@eqlipses.com before 5:00 PM on the same day of the order with your name, order number, and order date. It's possible that your order is already being processed, in which case you can only cancel the order by returning the package.
Service & Warranty
If the product shows a defect that was not visible at the time of purchase, you must report this to us within a reasonable time after discovering the defect. If, in the opinion of Eqlipses, the product indeed has defects (that are not due to normal wear, misuse, and/or failure to perform maintenance), Eqlipses will repair or replace the product within a reasonable period specified by Eqlipses. During this repair, you have no right to a replacement product or any form of compensation. If, in the opinion of Eqlipses, repair is not possible, or cannot be expected from Eqlipses considering the costs of this repair, Eqlipses will offer a comparable replacement product. If this is not possible, we will refund the purchase price.
If the instructions given by Eqlipses are not followed, or if you have used the product incorrectly or have not performed maintenance on the product, you have no right to any form of repair, replacement, or compensation. Also, the possibility to invoke any form of warranty expires if the product has been processed.
Damage to the following watch parts: the glass, the strap, the crown/stem, and the battery are not covered by the factory warranty. However, the factory warranty does not affect the statutory warranty to which the consumer is entitled. Statutory warranty means that a product must do what the consumer can reasonably expect from it.
Contact
If you have questions about your order, you can email info@eqlipses.com We will process your question as quickly as possible, but no later than within 3 working days.